Реклама

Реклама

Теле, аудио, видео Digital Press

2K Games | A & C Black Publishers Ltd | Ableton | Academic Press | Acer | Activision | ADAM Professional Audio | AEG | Allen Lane | Allen Lane, Penguin Books Ltd. | Allen&Heath | Allen&Heath Ltd. | ALPHA | AMACOM/American Management Association | Apple | ARM Media | Arrow Books | Art Pro Audio | Arturia | ASK Proxima

Duane E. Sharp "Call Center Operation: Design, Operation, and Maintenance"

4275.00 руб

"This book is educational, easy to understand, and not only a must for call center managers, but it will help CSRs understand the significant role they play in the overall operation of a call center, and in their organization's CRM strategies." Janet Sutherland, Senior Consultant, Performance Measurement, Bell Contact Centre Solutions, Toronto, Ontario Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center staff, and an analysis of the significance of the call center to overall corporate customer relationship strategies. A special feature of the book is its focus...

Сравнить

Jeffrey Peel "CRM: Redefining Customer Relationship Management (Enterprise Computing)"

5439.00 руб

In CRM, Jeffrey Peel defines Customer Relationship Management in a radical new way by putting communications at the center. In the past, CRM was mostly about the technology, not about the customer. In this book, Peel talks about a new ethos that is beginning to fundamentally change the way organizations do business. At a technology level, CRM is increasingly about conjoined best-of-breed applications delivered via portal technologies. At a business level, it is beginning to invade traditional territoriesoccupied by brand management or customer support. Peel shows companies how to make the shift to the new paradigm. · Defines the nature of new CRM niche solutions · Provides entirely new types of functionality that mesh seamlessly · Describes solutions focused solely on the needs of the customer

Сравнить

Lawrence Baldwin "OpenVMS System Management Guide"

3956.00 руб

OpenVMS System Management Guide

Сравнить


Реклама